Instagram assistant
The Instagram assistant for your business
Customers ask the same questions all day: sizes, prices, delivery, opening hours. The assistant answers them in seconds, in their language, and leaves the conversations that need a person to your team.
What your customers see
Two examples from different kinds of business. Answers come from the information you provide, in the tone you choose.
- Customer:
Hello, how much is laser hair removal for full legs?
- AI assistant:
Hello! Full legs are priced per session, and most clients need 6 to 8 sessions. The current price list is in our highlights. Would you like to book a free consultation?
- Customer: Voice message
Yes please. Any time on Saturday morning works for me.
- AI assistant:
Thank you. I've passed your request to our reception team with Saturday morning as your preference. They'll confirm a time here during opening hours.
- Customer:
Are you open on Sunday evening? We're a group of eight.
- AI assistant:
Yes, we're open on Sundays until 11 pm. For groups of eight or more we recommend booking. Shall I ask the team to reserve a table?
- Customer:
Do you have vegan options?
- AI assistant:
Yes. There are four vegan mains, marked with a leaf on the menu, and the mushroom risotto can be made vegan on request.
What it does
- 01
Direct messages
Answers from the information you approve and keeps the context of each conversation.
- 02
Comments and mentions
Replies publicly when an answer suits a comment, and moves personal questions to DMs.
- 03
Photos
Understands product photos, screenshots and receipts customers send, and answers about them.
- 04
Voice notes and video
Transcribes voice messages and watches shared videos and Reels before replying.
- 05
Language
Replies in the customer's language and switches when they do.
- 06
Hand-off
Sends orders, complaints and anything you mark as sensitive to your team, and tells the customer a person will reply.
- 07
Tone and rules
Formal or friendly, brief or detailed, with topics it must stay away from. You set them and can change them at any time.
- 08
Daily limits
Caps how many messages each person can send per day, so no single account can run up costs.
- 09
Conversation history
Every conversation is kept in the panel and can be searched, for as long as your retention settings allow.
What we need from you
An Instagram professional account
A business or creator account. Switching from a personal account takes a minute in Instagram's settings.
Access through Meta
We connect the account with Meta's official tools. You grant access from your side and never share your password.
Your information
Products or services, prices, delivery and return terms, opening hours and the questions customers ask most. A document or your website is enough to start.
A person for hand-offs
Someone on your team who reads the conversations the assistant passes on.
Packages
Prices depend on message volume and scope, and are given in the proposal.
Starter
For a single account that mainly receives direct messages.
- Direct message answers
- Photo and voice message understanding
- Hand-off to your team
- Management panel
- Hosting on our server
- Support by email
Business
For busy accounts with comments, campaigns and several people on the team.
- Everything in Starter
- Replies to comments and mentions
- Video and Reel understanding
- Custom tone and topic rules
- Monthly review of conversations and answers
- Priority support
Custom
For several accounts, your own server or connections to your systems.
- Several Instagram accounts
- Installation on your own server
- Connections to your store, CRM or booking system
- Terms and response times agreed in the contract
The proposal states exactly what is included, such as AI usage up to an agreed volume, hosting and support hours.
Questions about the assistant
The assistant never claims to be a person. It can introduce itself as your assistant, and we recommend that it does.
See it answer your own questions
Send us the five questions your customers ask most. We'll show you how the assistant would answer them.